Is Your HR Department Ready to be Reinvented?

 

Chief Employee Experience Officer

Chief People Officer

Chief Engagement Officer

These job titles didn’t exist a few short years ago, but now they are a common occurrence in the workplace. But, why?

It appears that all the buzz surrounding the importance of employee engagement has turned HR departments everywhere upside down. They are going mad trying to capture that “secret sauce”, which motivates employees and makes them more collaborative and productive.

So far, many companies have tried exploring different benefit options and employee perks like free gym memberships, free lunches, flexible work policies, and even bring your dog to work days. But, even with all of these perks, there is still a gap, a silo, that is getting in the way of their employee engagement goals.

Sure, employee recognition programs, fun perks, and flexible policies help employees feel appreciated; but real change begins with meaningful everyday interactions and connection to goals. Sadly, “only 40% of employees are well informed on company goals, strategy, and tactics.” The flow of this information is often stifled from reaching lower level employees and they quickly become disjointed from the rest of the company. Gallup’s chief scientist of workplace management, Jim Harter, said that “it comes down to showing people how their work and contributions impact the success of the entire firm. Disengagement starts with having a confusing job.”

To solve this problem, Airbnb has appointed individuals who act as “ground control” to make sure their company’s mission and culture are brought to life everyday. They have dedicated much time and effort into a project called “workplace as an experience”, where their main focus is “tapping into the physical, emotional, intellectual, virtual, and aspirational facets of how an employee is engaged in the workplace.”

 

workplace as an experience

 

Airbnb realized that their employees needed an immersive experience with more touch points and more visibility. The problem was, one siloed department couldn’t possibly ensure that experience was taking place for every employee. So, their Chief Human Resource Officer became their Chief Employee Experience Officer, in order to fulfill the vision of an integrated employee work experience. Their hard work paid off too, because 90% of their employees now recommend them as a great place to work! 

So, if your HR department is ready to be reinvented, take notes from the companies who are doing it right, and learn what works best for your employees along the way.

Engage People with Meaningful Connections

 

Employee engagement begins with a web of meaningful connections. Connections to people. Connections to information. Connections to goals and results. Connections lead to openness and transparency in workplace operations. Connections increase responsibility and make people more accountable for their actions. Connections provide a support system for employees and make them feel valued.

Connections are the necessary links which define each person’s role and bring clarity to their purpose within a team.

Understanding their role and purpose is what makes people self-responsible and enables them to carry out what is expected of them. Without a clear understanding of their role within a team, people fail to perform effectively because they lack direction and confidence.

Professionals, especially top talent, desire to take pride in their work and strive to be a valued contributor of a team, but they can be left helpless and frustrated when they are alienated from internal communication, goals, and vital resources. These connections, specifically, are so critical to employee engagement because they directly link an individual to their company’s purpose.

Relationships are also extremely important links which help support people and connect them to their company in a more personal way. Relationships create a sense of camaraderie and make teams more confident and committed to being successful.

According to a Gallup study, having a best friend at work is one of the “12 traits of highly productive workgroups.” This finding is significant because it reveals that loyalty between coworkers can be the strongest connection people rely on within a company.  Having a friend as a teammate can give a stronger sense of security because this relationship offers positivity and support. But, if people belong to a well-connected workplace environment, they won’t need the extra security of a best friend at work.

The Great Place to Work Institute (GPTWI) explains that:

A great workplace is measured by the quality of three, interconnected relationships that exist there:

  • The relationship between employees and management.
  • The relationship between employees and their jobs/company.
  • The relationship between employees and other employees.

In order for these interconnected relationships to occur, leaders must facilitate a supportive and communicative workplace environment. This environment should be a place where people can find common ground and feel equal to one another. The right environment will allow people to connect with what or who they need in a natural way, which is enabled by leadership, not initiated by them. The goal of this environment should be to allow people within the organization to experience their job with more control and confidence, so they are ultimately more engaged.

Caboh is a connection tool for companies, organizations, or teams to provide a better support system for their members. At Caboh, we value effective communication and strive to provide an engaging environment which promotes collaboration and productivity. Our main focus is to connect people to each other and their work in the most exciting and creative ways possible!